You, as the 911 caller, are a vital link within the EMS system. The information you provide the dispatch operator
helps EMS help you. The following lists the guidelines for communicating the 911 call: Try to remain calm emotions can deter effective communications.
Speak slowly, deliberately. Respond to all questions presented by the dispatch operator. Give a brief, concise description of the emergency, including: the nature of the illness, for example, chest pain with difficult breathing; the mechanism causing the injury, for example, a fall from a 6-foot ladder; the number of patients involved and the types of treatment being rendered by bystanders or first responders.
Know the complete residential or business address, including street number and community, especially if you are calling from a cellular phone. Assist emergency response to the address by ensuring the house number is visible from the street and turning on porch lights. You might send a bystander to meet the ambulance. Do not hang up until directed by the dispatch operator.
